除了車輛硬件,司機的服務態度與處理能力,同樣是輪椅的士的重要部分。乘客很多時不只是需要一程車,而是需要一位理解他們實際需要的司機。比如在上落斜板時要保持耐性,固定輪椅時要小心確認,行車途中要避免急煞急轉,抵達目的地時要留意地面是否平坦,這些細節都會影響乘客感受。對家屬來說,能夠把乘客放心交給熟悉流程的人,會讓整個外出安排輕鬆得多。尤其是長者或身體狀況較弱的人,穩定與安全往往比速度更重要。 當搜尋輪椅的士時,很多人希望找到一個既可靠又容易聯絡的安排方式。現時不少乘客習慣以電話或即時通訊方式預約
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